privacy policy

Noma Waste ("we", "us", "our") is committed to safeguarding your privacy. This privacy policy outlines how we collect, use, and protect your personal information when you use our waste collection services and visit our website.

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1. What Information Do We Collect About You?​

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We collect personal information when you request a quote, place an order for our services, or use our website.

• When You Place an Order: We collect your name, address, contact details (email and phone), and any relevant information to help us complete the service (e.g., access details or parking instructions). This information could pertain to the person whose property we are collecting waste from, the contact for the day (if different), or the person placing the order.

• When We Provide Our Services: We may take photos of the waste, record data such as weight, and collect your name and signature (if on-site) when confirming completion of the services.

• After Service Completion: If you choose to provide feedback through customer surveys, this data will be collected voluntarily.

• Payments: If you pay by card, we do not store your card details. Payments are processed through a third-party payment provider, in compliance with current laws and regulations.

• Website Usage: We use cookies and third-party analytics tools, such as Google Analytics, to collect data about your browsing behavior. By using our website, you consent to our use of cookies. You can manage your cookie settings in your browser, though some features of the website may not function properly if cookies are disabled.

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2. Why Do We Collect Information About You and How Will We Use It?

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We collect personal information to:

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• Provide quotes, fulfill orders, and manage your account.

• Share necessary details with third-party suppliers to carry out services on our behalf, with their agreement to handle your information securely.

• Improve our business and services, prevent fraud, and provide customer support.

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We process your information because it’s essential for providing and improving our services, and we have a legitimate interest in doing so. This is in line with the General Data Protection Regulation (GDPR), and the information we store is limited to what’s necessary for the service.

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We store your information in the cloud, using third-party services, all based within the EU. If Noma Waste undergoes a merger or business transition, your information may be transferred to the new entity, but we’ll ensure it's handled with the same level of care.

In certain cases, we may need to share your data to comply with legal obligations or protect our rights. This includes sharing information with other companies for fraud prevention or to enforce our terms of service.

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3. Data Retention

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We retain your personal information for a minimum of 7 years to meet our legal obligations with the Environment Agency and tax authorities. After that period, we regularly review and anonymise or delete data as appropriate.

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4. Your Rights

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You have the right to:

• Request a copy of the information we hold about you. To request a copy, please contact us via email or post (see section 7). A small fee may apply.

• Correct or update any inaccurate information. You can also request that we stop using your data, subject to any legal obligations.

• File a complaint with the Information Commissioner’s Office (ICO) if you believe we are processing your data unfairly.

 

5. Other Websites

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Our website may contain links to external websites. This privacy policy applies solely to Noma Waste’s website. We recommend that you read the privacy policies of any linked websites.

 

6. Changes to Our Privacy Policy

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We review and update our privacy policy regularly. Any updates will be posted on this page. The latest update was in November 2024.

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7. How to Contact Us

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If you have any questions about this privacy policy or the information we hold about you, please contact us:

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• Email: hello@nomawaste.com